top of page

HP Printer Not Printing or documents in queue not printing [Troubleshooting Guide]

Printer problems extremely frustrating when you have urgent documents to print for meeting. Sometimes you might experience HP printer not printing or documents in the queue not printing after send the print command from your PC. Also, several users report Hp printer printing blank pages or printer not responding after send print command on windows 10. Most of the time connectivity issues or incorrect configurations or faulty drivers cause HP or Epson printer not printing.


Why is my printer not printing?

So question on mind, Why is my printer not printing documents? There are several possible factors that can cause the HP printer problems such as missing or outdated printer drivers, faulty connections, bad configurations in Windows or a temporary glitch. Again having no ink or having paper jam can also cause frustration with any printer.

Printer Not Printing Windows 10

If your printer printing blank pages or documents in the queue not printing, here’s how to troubleshoot the problem so you can get back to work.

Let’s first restart the printer and your computer that probably help if a temporary glitch prevents complete print jobs in windows 10.

Check the Printer Status

The next thing you have to check the status of your printer, for example, if your printer is offline it cannot complete print jobs.

  1. Make sure that your printer has sufficient paper, ink or toner and most importantly there is no paper jam.

  2. Sometimes you might experience printer printing blank pages because of empty toner, make sure it fulfilled or if you have inkjet printer check the ink levels.

  3. Look at the printer cartridge, If the printer cartridge’s status is faulty, you should replace it with a new one.

  4. Check the connection cables between the wall power to the printer power connector. Again you should check the USB cable connection between the printer USB port to the Windows computer USB port, it’s connected properly.

  5. If you have a network printer, ensure that the network cable connected properly between the HP printer and switch (Or router). In addition, have a look at the lights in front of the HP printer.

Well checked above steps, the printer is ready but not printing documents then apply the next solution.

Set Printer as Default Printer

Sometimes you may experience printer is not printing because of a wrong printer configuration. Let’s set the correct printer as the default printer that probably helps fix the printer not printing problem on Windows 10.

  1. Press Windows key + S type control panel and select the first result,

  2. Click Hardware and sound then Devices and Printers.

  3. This will display all installed printer list, Right-click your HP printer and choose Set as default printer.

  4. If you are prompted with any question, just follow it.

Set Default printer

Clear pending print jobs

Another possible cause for printer not printing is the stuck print queue. Yes failed print jobs can also stop printer function normally and lead to printer not printing issue on windows 10.

  1. Open Devices and Printers in Control Panel

  2. In the Printers section Right-click on your active printer and select See what’s printing

  3. Click on the Printer menu and then select Open As Administrator.

Clear print job
  1. Again open the Printer menu and this time select Cancel All Documents

  2. Click yes to confirm your action and clear all printing jobs.

Check print spooler service

The print spooler service plays an important role in complete print jobs on windows PC. When you send print command the print spooler temporarily stores print jobs in the computer’s memory until the printer is ready to print them. If due to any reason print spooler service stop or not stared you might experience print not printing issue.

  1. Press Windows key + R, type services.msc and click ok

  2. This will open the windows service console, scroll down and locate the print spooler service.

  3. Look at the print spooler service status, if it’s running right click on it select restart.

  4. Well if the print spooler service is not started then double click on it to open its properties,

  5. Here change its startup type automatic, the start the service next to service status.

restart the Print spooler service

Run printer troubleshooter

Run the build-in printer troubleshooter that help automatically detect and fix problems prevent printer to complete print jobs in windows 10. Running printer troubleshooter check whether you have the latest Printer drivers or try fix and or update them. Also look for connectivity issues, Print Spooler and required Services are running fine and more.

  1. Press Windows key + X select settings,

  2. Click on update & security the troubleshoot,

  3. Click on the additional troubleshooters link, scroll down to locate the printer select it

  4. Click on Run the troubleshooter and follow on screen instructions to allow windows to automatically diagnose and fix problems prevent complete print jobs in windows 10.

Printer troubleshooter

Also, you can run the printer troubleshooter using the command msdt.exe /id PrinterDiagnostic.

Or you can click here to download its latest version from Microsoft.

Reinstall the Printer Driver

When you plug a printer into your PC, Windows will usually grab the necessary drivers for you. But If you get a faulty or outdated printer driver, your printer won’t print too. In this case, you should reinstall or update the driver following the steps below.

  1. Press Windows key + R, type devmgmt.msc and click ok

  2. This will open windows device manager, and display all installed device driver list,

  3. Expand Print queues, and then right-click your printer driver and choose Uninstall device from the elevated menu. and follow the on-screen intruction to finish the operation.

  4. Again open programs and features window using appwiz.cpl

  5. Look if the printer driver listed there, if found any right click and uninstall.

  6. Restart your computer to completely remove the printer driver from your computer.

Now download the latest printer driver and install it on your computer. To do this head to the printer manufacturer’s website, look up the support page for your model and download the driver or software package manually.

Did these solutions help fix the hp printer not printing documents or printer printing blank pages on windows 10? Let us know on the comments below.

Also read:


Featured Posts
Recent Posts
Search By Tags
Follow Us
  • Facebook Basic Square
  • Twitter Basic Square
  • Google+ Basic Square
bottom of page